All user configurations and other data are removed. The Premium license key is backed up and reinstated.

Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.

The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis.

Gather Logs: Collects troubleshooting information from the computer.

The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. I would be grateful of any advice you can provide.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program What sort of issues would warrant I install those optional updates I don't know. But it does also list optional updates available if I am having issues: Windows Update indicates all software is up to date. Is it possible to ever get to a state where I can re-install at least Malwarebytes Premium, if not also Avast Premium? My concern is relying on just the Windows products.

I do have Windows Security and Defender, fully updated. Mine is roughly 11 years old, originally a very high end custom built Windows 7 machine that went through the free upgrade to Windows 10 offered by Microsoft. For this I am just ecstatic! I had been making plans and getting pricing on having a new PC rebuilt. This was yesterday afternoon and my PC has not had a BSOD ever since. I followed the post that stated how to remove the 2 security related software. Since I had both of those, I thought what the heck, it can't hurt to try this. In that thread I read a post from one of your awesome support people suggesting that the OP remove Avast and Malwarebytes. In searching for a solution, I found this Malwarebytes Support Forum thread . What started with a BSOD happening a few times a week, lately was happening several times a day. I started having the BSOD a couple months ago, most often it was attributed to something with the ndu.sys file.

Remove avast license key